TERMS & CONDITIONS

 

These terms and conditions, in addition to my privacy policy, constitute the entire agreement between you and Issi Lancaster/Isabel Lancaster in relation to the services I provide either at the studio, on my website or elsewhere.

In these terms and conditions, the following definitions apply:

‘Issi Lancaster’, 'Me', ‘My’ or ‘I’ means Isabel Lancaster

‘Class’, ‘Session’ or ‘Classes’ means a class or classes provided by Issi Lancaster

'Private group sessions’ or ‘Private group class(es)’ means a class provided by Issi Lancaster for more than one person and up to four clients

‘Clients’, ‘The Client’, ‘The Customer’, 'Yogis' or ‘You’ means someone who has completed our registration form online, within the studio or through any other means

‘Your’ shall be construed accordingly

‘Studio’ means the location at which the class occurs

 

Private classes

Booking

Payment in full via bank transfer must be made to confirm the booking of your Private session.

Private sessions are available for a minimum or 1 person and a maximum of 4 people.

Cancellation and refunds

Should you not be able to make the lesson please can I kindly ask you let me know at least 24 hours prior to the class. Unfortunately later than this will result in a cancellation charge. Please notify me (Issi Lancaster) via phone (07711104847) or email (issilancaster@icloud.com).

In terms of Private group sessions; if more than one client cancels but the remainder of the group would still like to have the session, no refund or partial refund will be given.

No show

If you fail to attend a class without contacting me to cancel 24 hours prior to the class, you will still be charged.

Lateness

If you are late for the Private session you will still be charged for the full session and the session will end at the time agreed of booking. If you are running late to a group Private session. Please notify me (Issi Lancaster) via phone (07711104847) or email (issilancaster@icloud.com).

You will not be admitted to the class if you are more than 5 minutes late and no refunds will be given.

Please be considerate of the other Yogis taking the class. If you are under 5 minutes late and therefore admitted to the class, enter quietly. If you are later than 5 minutes, please do not disturb the other yogis by attempting to enter the class, please leave quietly. 

Parking

Please park in the allocated spaces stated on booking.

 

Health and Safety

On booking you agreed to notify me of any health conditions, injuries and illness that you have. This can be via phone (07711104847) or email (issilancaster@icloud.com).

On arrival to class you agreed to fill out a health waiver so that I can teach you safely and to my best understanding.

You must notify me of any health changes or emergency contact information so that I can teach you safely and to my best understanding.

You acknowledge that you are fully aware that the participation in classes involves risks and that you accept all the risks of participating.

You affirm that you are in proper physical condition to participate in any activity associated with Issi Lancaster and are aware that there are risks in participating in any physical activity, potentially that which could result in injury, serious injury or death.

If you have been found to suffer from high blood pressure, heart disease or any known contraindication, you will have submitted a letter from your doctor to Issi Lancaster giving consent for me to take part in classes.

You agree to keep Issi Lancaster informed in writing with any medical or health issues (including being under or over weight, falling pregnant, nursing, recent or pending operations, high or low blood pressure and anything else that may affect your ability to participate in class without risk to health and safety)  

You agree to follow all instructions provided to you by the teacher as to when, where and how to perform and not to perform the yoga postures. It being understood that any deviation by you from the teachers instructions shall be at your own risk.

You agree to not to hold Issi Lancaster responsible for any injuries, damages or losses suffered by me whilst practicing yoga with them. You agree to declare all injuries, illness, pregnancy and medication being taken whilst filling out the registration form. If any of these change you will make us aware as soon as possible.

You will notify me of any pain or discomfort felt during or before class.

As I am are not medically trained they are not qualified to assess whether a member is in a good physical condition or whether taking part in a class will be detrimental to their health.

A client should not enter the studio if they have any infections, contagious illnesses or diseases.

 

Limitations Liability

I shall not be responsible for any loss, damage or theft of property, including bicycles left inside or outside the studio by you or your guest.

All vehicles and bikes parked or locked outside of our premises are left at the owner’s risk and I cannot be held responsible for consequent losses or damage.

I cannot be held responsible for any personal injury, illness or, in the worst circumstance death which happens on our premises or because of our facilities or services provided. 

I cannot be held responsible if classes, teachers or equipment are not available or for any changes which are made to classes or teachers last minute or without notice. 

I do not accept any liability in connection with any third-party websites which may be linked or accessible through our own site, and we do not approve or endorse the content of such sites unless explicitly stated.

 

Age requirements

The minimum age to participate in any class is 12 years old at the time of booking.

Yogis under the age of 18 are required to have their health waivers forms co-signed by their parent or guardian and must be accompanied by a parent, guardian or designated responsible adult during class.

Parents, guardians or designated responsible adults are responsible for the behaviour and health and safety of any child accompanying them.

Studio space

Yogis agree to observe any signage within the studio and instructions provided by me,

In the event of a fire members must follow me and note the fire safety instructions and use the nearest exit available, leaving all belongings behind.

Yogis are required to dress appropriately and to walk on the studio bare footed only.

All shoes should be left in the designated shoe storage area.

By attending classes with me you consent to having your photograph taken and being videoed from time to time. These may be used for social media or marketing purposes. If you do not want your photograph taken, please notify me in writing.

Clients must notify me of any changes of address, email address or phone number. If such changes are not notified, I will presume that all communications and notices have been received.

RETREATs

Booking

A non refundable deposit of 50% of the total amount is due to secure booking. The final balance is due 60 days before the retreat. There are payment plans I can arrange to make this easier for you.

Your booking is only confirmed once you have paid the 50% deposit and have filled out a health waiver with consent to T & C’s and data use.

If payment of either the deposit or the balance is not received by the due date, Issi Lancaster reserves the right to cancel the reservation and retain the deposit.

In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund. If the customer wishes to upgrade the new price will apply.

Refunds

No refunds available.

Cancellation

Your booking is non refundable. This includes the 50% deposit paid upon booking and your final balance if paid before cancellation. However, you can transfer you booking to another person. In this case it is your responsibility to find someone to take over your booking.

Changes and unusual events

Due to situations beyond our control, Issi Lancaster reserves the right to change bookings and shall inform the customer as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including airfare.

Issi Lancaster reserves the right to alter any facility accommodation or yoga activity.

Issi Lancaster shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.

Travel

Issi Lancaster is not held liable for travel or flight costs.

Issi Lancaster can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.

Discounts

Issi Lancaster reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them.

Behaviour

The customer shall not use the property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything, which may be a nuisance or annoyance to Issi Lancaster and its guests, staff or owners.

The customer shall keep all properties used by Issi Lancaster fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.

Issi Lancaster reserves the right at its sole discretion to terminate use of the any property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and Issi Lancaster shall not refund payment or accept any consequential liability damages or loss.

Damage or Loss

Issi Lancaster cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer during the customers stay or travelling to and from retreats.

Client responsibilities

It is the customer’s responsibility to check the reservation and ensure that the particulars contained are correct.

It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation and arrives at the airport in time.

Health and Safety

The customer must comply fully with all and any health and safety regulations introduced by Issi Lancaster. The customer must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Customers who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga. Issi Lancaster is not liable for any injuries to the customer in his/her use of our facilities or participation in activities. A customer must always stop and rest if he/she is feeling any pain or sickness and inform the teacher of any previous injuries.

Issi Lancaster accepts no liability for injury or illnesses which may be received during the customers stay or travelling to and from the retreat.

I recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip. Issi Lancaster can accept no liability for customers.

Complaints

In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify the manager as soon as possible.

 

Data protection and Privacy

Marketing

Any marketing, educational documents, website content, logo, pictures or other materials produced by Issi Lancaster remain the property of Issi Lancaster.

GDPR

Any personal information that is given to me will be collected, stored and used in accordance with my Privacy Policy which is available at the bottom of my website or see here: Issi Lancaster Privacy Policy

Data Protection

While I take all precautions to ensure your personal information is kept safe we cannot be held responsible for any unauthorised access.

You must notify me of any change in information such as phone number or email address. If such changes are not notified, I will presume that all communications and notices have been received.

In attending and paying for services provided by Issi Lancaster, you are both acknowledging and consenting to my privacy policy.

Please see my Privacy Policy regarding data collection, storage and use.

 

Prices and payment

Prices are listed on my website. If prices change, you will be notified via my newsletter and can make the decision from there on whether to continue to purchase classes. 

All payments on credit or debit cards will be made in pounds sterling and at the time of payment. I am not responsible for any additional charges levied by the individual financial institutions or credit card companies.

 

If you have any questions, please do not hesitate to contact me at issilancaster@icloud.com